Refund policy

Returns

You have 10 days from the date of delivery to request a return.

To be eligible for a return:

• Your item must be unused, in the same condition that you received it.

• It must be in the original packaging.

• You must provide a receipt or proof of purchase.

To start a return, please contact us at beenishajaz78@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first contacting us will not be accepted.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (e.g., food, flowers)

• Custom products (e.g., special orders or personalized items)

• Digital downloads

• Sale or clearance items (if marked as final sale)

If you have questions about your specific item, contact us at [your email address].

Refunds

Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, the refund will be processed to your original payment method within [5–10] business days. Processing time may vary depending on your bank or credit card provider.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your email address].

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item or defective product). Original shipping charges are non-refundable.